FAQ
Everything you might be wondering.
Can't find your answer? Email hello@fundalearner.com and a human will respond.
For students
Who can start a campaign?
Currently enrolled students at any accredited college, university, or trade school anywhere in the world. You must be facing an unexpected setback.
What documents do I need?
At minimum: a current enrollment letter, tuition statement, or financial aid award letter. Supporting documents (medical letters, termination notices) help our review move faster.
How long does review take?
Most campaigns are reviewed within 48 hours. You'll hear from us at the email on your account.
Can I edit my campaign after it's live?
You can post updates and small text edits any time. Larger changes (goal, story rewrite) require a quick re-review.
For donors
Do I need an account to donate?
No. You can donate as a guest. You'll get a receipt by email either way.
Can I donate anonymously?
Yes. Toggle the anonymous option in the donation modal and your name won't appear on the campaign.
Can I get updates on a student I supported?
Yes. Donors automatically receive student updates by email, and can opt out any time.
Payments & fees
What does Fund a Learner charge?
5% platform fee plus standard Stripe processing fees. No subscription or hidden costs.
Are donations tax-deductible?
No. Donations are personal gifts to individual students and are not tax-deductible.
When do students receive funds?
Funds are disbursed via Stripe Connect after the campaign ends and passes final verification. Usually within 5 business days.
Verification & trust
How do you verify students?
We require enrollment documents and review every campaign manually. Profiles that pass review carry a 'Verified' badge.
How do you handle fraud?
Every campaign is reviewed before going live. Reports are addressed within 24-48 hours. Our anti-fraud policy details how we investigate and respond.
How do I report a campaign?
Every campaign page has a Report link at the bottom. We follow up within 24-48 hours.
